In August, LIB Industry's General Manager personally visited customers in Malaysia and Singapore to provide after-sales support, highlighting the company's "3-Year Warranty, Lifetime Maintenance" policy in action.
Malaysia – Customer-Specific Testing Needs
In Penang, Malaysia, LIB supported a toy car manufacturer using the TH-800A Temperature and Humidity Test Chamber. Although the chamber was performing normally, the customer requested a very specific testing condition of 23 °C and 90% RH while placing specimens inside cardboard boxes, with the additional requirement that no water should appear in the test chamber.
LIB's service team carried out two key adjustments:
Humidity System Optimization – Adjusted the water cup position for the humidity sensor and controlled water levels to prevent overflow.
Refrigeration Balance – Modified PID parameters to reduce evaporator frosting and prevent water leakage from the chamber's drain holes.
The visit underlined the importance of early communication: when customers have unique testing requirements, these can be integrated during the design and production stage to ensure seamless performance.
Singapore – Warranty in Action
In Singapore, a customer using the TH-0016B Walk-In Chamber reported that the system could not cool down to -40 °C and that the compressor had developed abnormal noise after years of continuous operation. Since the chamber was still within LIB's 3-year warranty period, the engineering team replaced the compressor with a brand-new unit at no cost. This immediate action ensured minimal downtime and reassured the customer of LIB's strong warranty commitment.
During the same trip, LIB engineers also visited the National University of Singapore (NUS) to carry out preventive maintenance on a Composite Salt Spray Chamber. The service included inspection of water and electrical lines, spray tower and system cleaning, as well as checks on temperature and humidity controls.
From Policy to Practice – LIB's Service Philosophy
LIB's after-sales support is guided by a clear and consistent policy:
3-Year Warranty & Lifetime Maintenance – All products are covered by a full three-year warranty. Beyond this period, LIB continues to provide lifelong service, charging only material costs while labor remains free.
Global 24/7 Service – Customers worldwide receive round-the-clock English-language support.
Multi-Level Service Options – From remote video guidance and spare parts supply, to on-site repair by certified engineers, and ultimately full equipment replacement if the issue cannot be resolved.
Conclusion
These visits in Malaysia and Singapore demonstrated how LIB Industry's warranty policy translates into real customer benefits. Whether addressing unique testing demands or ensuring equipment reliability after years of operation, LIB continues to strengthen its reputation for reliable equipment, responsive service, and customer-first solutions.
